Every patient call, answered.
AuraCall is the AI receptionist for Canadian clinics. It picks up in one ring when your front desk can't, books patients into your calendar, and speaks to every caller in their own language.
Pick a language. Hear the call.
A patient calls at 10:42 PM. Lauren answers, hands them to a colleague who speaks their language, and books the visit. Your team gets the summary in English.
Your patients don't all call in English. Now your front desk doesn't have to either.
Callers just start speaking, or ask. Lauren hands them to a colleague who speaks their language, in seconds, on the same call. Your team still gets every summary in English.
LaurenAnswers every call first
CamilleFrench
HarpreetPunjabi
AyeshaUrdu
PriyaHindi
LaylaArabic
LilyMandarin
GraceCantonese
Need another language for your patients? Tell us at setup. We add languages for the communities your clinic serves.
Takes the calls your team can't get to.
Your front desk is checking people in, answering faxes and picking up the phone at the same time. AuraCall covers the calls that would otherwise ring out or hit a full voicemail box.
Answers when you can't
After hours, at lunch, on weekends, or when every line is busy. You choose when calls forward to AuraCall.
Books existing patients
Checks your open times and books the patient in during the call, into a calendar your team controls.
Sends new patients your form
New patients get a text with a link to your own registration form. They send it straight to your clinic email. We never see it.
Leaves your team a summary
Who called, why, and what was done, in English, for every call. Urgent messages are flagged first.
Hands off to a person
When a caller needs your team, the call transfers to your own line.
Live in about a week. You keep your number.
Nothing to install. Your phone provider forwards calls to AuraCall only when you want it to, and you can switch it off any time.
See it on a live call
Book a 10-minute demo. We come to your clinic and call the line together, in any of the 8 languages.
We set it up with your team
Your hours, locations, doctors, walk-in rules and common questions, all set up in person in the GTA.
Try it free for 7 days
Start after hours. Read the summaries each morning. If it doesn't help, switch forwarding off.
A receptionist. Never a clinician.
We sign a written agreement with your clinic, including a privacy schedule, before AuraCall takes a single real patient call.
Read our privacy policyNo medical advice, ever
Clinical questions go to your team. AuraCall never guesses what a symptom means.
Emergencies go to 9-1-1
Callers describing an emergency are told to hang up and call 9-1-1 right away.
The minimum, nothing more
Name, callback number and reason for calling. Never health card numbers.
Deleted after 30 days
Call records are deleted after 30 days, or sooner if you prefer. We only open one when your clinic asks.
Simple pricing, per location.
Every plan includes all 8 languages, appointment booking, new-patient form texting, transfers to your team and call summaries. Billed monthly, plus HST. Extra minutes are $0.20.
After Hours
Answers when the clinic is closed: evenings, weekends and holidays.
Support Receptionist
Works alongside your front desk: after hours, plus lunch, overflow and busy lines.
Full Receptionist
Answers every call first and passes the ones that need a person to your team.
Founding clinic offer
Free 7-day after-hours trial$499 setup fee waivedPrice locked for 12 monthsNo long-term contractQuestions clinic owners ask
Does it replace my front desk?
No. It covers the calls your team can't get to, so they can focus on the patients in front of them.
Will patients know it's AI?
It sounds natural and introduces itself by name. If a caller asks, it says it's the clinic's virtual assistant. Anyone can ask for a person.
What if a caller speaks a language you didn't list?
AuraCall keeps helping in English and takes a message for your team. Tell us which languages your patients speak and we'll add them at setup.
Where do the bookings go?
Into a booking calendar your team controls, synced with Google or Outlook. Direct booking into EMRs like Accuro, OSCAR and PS Suite is on our roadmap.
What happens with new patients?
AuraCall offers to text them a link to your clinic's own registration form. They fill it in and email it straight to your clinic. The completed form never passes through us.
Do we have to change our phone number?
No. Your provider forwards calls to AuraCall at the times you choose, and calls that need a person transfer back to your line.
What patient information do you keep?
Only what the call needs: name, callback number and reason for calling. Call records are deleted after 30 days. Details are in our privacy policy.
Hear it switch languages on a live call.
Book 10 minutes. Call the line with us, ask what a patient would, book an appointment, then switch to any language you like.